Shipping policy
Shipping Policy
Thank you for shopping with Horvale.
We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding processing times, shipping times, and order tracking.
Order Processing
All orders are processed within 1-3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing times may be slightly delayed.
Shipping Times
Estimated shipping times vary depending on your location.
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United States: 7-15 business days
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Canada: 7-20 business days
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International Orders: 10-25 business days
Please note that shipping times are estimates and may be affected by factors outside our control, including customs delays, weather conditions, carrier disruptions, and peak holiday seasons.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, Horvale cannot guarantee modifications or replacements.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team. We will work with the shipping carrier to investigate and help resolve the issue whenever possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging. We will review the issue and work toward a satisfactory resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
We aim to respond to all inquiries within 24 hours.