How can I contact Horvale?
Our customer support team is always happy to help. If you have any questions regarding your order, shipping, or products, please contact us through our Contact Us page or by email. We aim to respond to all inquiries within 24-48 business hours.
Do you ship worldwide?
Yes! We proudly ship to customers around the world.
Where do you ship from?
We work with trusted fulfillment partners to ensure orders are delivered safely and efficiently. Depending on your location and product availability, your order may ship from one of our international warehouses.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
Once an order has entered processing or shipping, we may be unable to make changes. If your order has already shipped, you may still be eligible for a return in accordance with our Return Policy.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, as well as PayPal and other secure payment options available at checkout.
When will my order be processed?
Orders are typically processed within 1-3 business days. During holidays, promotions, or periods of high demand, processing times may be slightly longer.
How long does shipping take?
Shipping times vary depending on your location. Most orders arrive within 7-15 business days after processing. Tracking information will be provided once your order has shipped.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this information to monitor your package's progress at any time.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us as soon as possible with photos of the item and packaging. We'll work quickly to find a solution and ensure you're taken care of.
What is your mission?
At Horvale, our mission is simple: provide pet owners with reliable, practical products that help keep their dogs safe, happy, and ready for every adventure.